Q1. Can claw machines be customized?
Yes, Hanzhijun offers custom claw machine solutions, including logos, stickers, lighting, and language options. Logos, stickers, and lighting can be customized for free with a minimum order of two pieces of machines, while language customization requires a minimum order quantity (MOQ).
Q2. What is the design process for a claw machine?
1. Inquire and confirm your project requirements. 2. You provides the logo, preferred patterns, colors, and lighting. 3. Hanzhijun designs the claw machine's appearance.
Q3. What is the lifespan of Hanzhijun's claw machine?
Hanzhijun's claw machines are designed to last over 10 years.
Q4. Can the claw machine be developed?
Yes, Hanzhijun provides deep customization and development for customers, including exclusive claw machine styles, gameplay, etc.
Q5. How is the claw machine shipped, and how long does it take?
Hanzhijun provides customers with freight options, including door-to-door or port delivery. Different countried will cost different time . Hanzhijun will offer a free inquiry service for shipping costs and time according to your address
Q6. What is the design process for a claw machine?
1. Inquire and confirm your project requirements.
2. Provide a free 2D/3D layout design tailored to your store size.
3. Quote after confirming all the details.
4. Hanzhijun provides a 3D rendering of your store.
5. Begin the manufacturing process based on your specifications.
Q7. What after-sales services are provided by Hanzhijun?
1. The entire claw machine comes with a 1-year warranty. During the warranty period, Hanzhijun will replace parts for free if they
are not damaged by human error.
2. After the warranty period, if the machine is damaged, Hanzhijun will provide paid parts.
3. If there is an error code on the machine, there are corresponding solutions for different error codes. Hanzhijun responds to
customer inquiries within 8 hours.
Q8. Can you support European voltage and plugs?
Yes, our products support different voltages and plugs around the world. Currently, our products have been sold to more than 100
countries and regions.